Privacy and patient data

Whose data this covers

CliniDent is used by dental clinics to run their practice. The clinic is responsible for the patient information it enters. CliniDent processes that information on the clinic's behalf so the clinic can book appointments, raise invoices and send reminders.

How clinic data is kept separate

• Each clinic's data is isolated from every other clinic's.
• Within a clinic, staff see only what their role allows. A visiting associate sees only their own day's schedule.
• Access needs a login. Clinics control who has one.

What we store

Patient contact details, visit and treatment history, invoices and payments, and the clinic's own settings and staff accounts. We do not sell this data or use it for advertising.

Messages to patients

Appointment reminders and review requests are sent through WhatsApp using details the clinic entered. By default these are wa.me links the clinic's staff send themselves.

Exporting and deleting

A clinic can export its data at any time. On request, a clinic's data can be deleted after it stops using CliniDent, subject to any records we must keep by law.

Analytics on this website

This marketing website uses Google Analytics 4 by default to understand page visits and clicks on our trial, WhatsApp, phone and email links. Analytics may store cookies in your browser. We disable Google Signals and ad-personalisation signals, and we do not send patient records, clinic records, form text, phone numbers or email addresses to Analytics. The product application is separate from this website and is not covered by this website analytics choice.

You can decline analytics in the cookie notice. Declining stops future collection and removes our analytics cookies from this browser. Your choice is stored locally so we can remember it. You can also change your analytics choice at any time.

Contact

Questions about data handling — email hello@clinident.in.